Terms & Conditions

Because beauty is a pleasure
Beauty Bear is a brand owned by the Danish Pharmaceutical Industry a-s.

The following sales and delivery terms apply to all deliveries from BeautyBear.dk. The terms apply in the absence of any other written agreements between the buyer and BeautyBear.

DELIVERY

AND TRANSPORT

Delivery of goods from www.beautybear.dk is deemed to have taken place after the customer has received the goods. All orders are shipped with GLS, unless otherwise agreed between the buyer and BeautyBear. This means that the goods will be shipped within 48 hours of receipt of the order. Delivery at the buyer’s address in Denmark will therefore normally take place within 1-3 days. Delivery in EU will normally take place within 1-5 days. The stated delivery date is indicative and may therefore be waived. Please feel free to contact us if there is any delay or problem with delivery.

THE RISK

OF GOODS

The risk of goods ordered at www.beautybear.dk passes to the buyer when the right of withdrawal has expired after 14 days from receipt of the goods. If the product has been damaged or deteriorated after the buyer has received it, he / she will retain his right of withdrawal if the damage or deterioration is not due to negligence or lack of care from his / her side. Remember to save original packaging as the item may need to be returned in the original packaging, in the event of a complaint or damaged goods.

RIGHT

OF WITHDRAWAL

When shopping at BeautyBear, you get 14 days right of withdrawal, valid from the day you receive the item. If you regret your purchase, BeautyBear must be notified accordingly within 14 days of the day you received the item. You are required to return the item in the same condition and quantity as it was received. This also applies to the packaging and the label that is on the item. You must bear the costs of returning the item yourself. You can undo a purchase either by refusing to receive the item, by transferring the item to GLS, or by returning the item to the specified address.

If you regret your purchase, you will of course get back the amount you have paid to us. The amount will be transferred to the card you have paid with or on your bank account once we have received the item back and checked that it meets the cancellation rules.

COMPLAINTS

Any defects or errors with the products / goods supplied by BeautyBear must be invoked within 2 months after you have discovered the error/defect. It is your duty to specify and, upon request, show how the error or defect is expressed. If you notice an error, please contact BeautyBear. In principle, you can only complain about errors that appear within 2 years after you have received the item. For products with limited durability, your complaint is limited by the shelf life that BeautyBear has promised you. As a consumer, you can choose to trade the item. The exception to this rule is if exchange is impossible or will result in excessive costs for BeautyBear. If your claim is warranted, we will naturally refund your (reasonable) shipping costs.

RETURN

OF GOODS

When you return the item, please indicate what the problem is as detailed as possible. Keep in mind that the item must always be returned in proper packaging and please remember to receive a receipt for shipping so that we can refund your shipping costs. Whether you return the item due to complaint or because you have regretted you must enclose a copy of the order confirmation. Note! We do not receive packages sent per COD (Cash on Delivery).

RIGHT

OF REDRESS / COMPLAINTS

If you want to complain about your purchase, please contact hello@beautybear.dk. If we fail to find a solution, you can file a complaint with the Danish Competition and Consumer Authority for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk. You can also use the EU Commission’s online complaint portal, which will, however, mainly be relevant if you are a consumer domiciled outside Denmark. You can find the complaint portal here.

OBLIGATION

TO INFORM

Purchase orders can be submitted in Danish or English and stored by the company for 5 years, according to the Danish Accounting Act (bogføringsloven).

PRIVACY POLICY

For you to enter into an agreement with us at www.beautybear.dk, we need the following information:

  • Name
  • Address
  • Phone number
  • Email address

We make the registration of your personal information for the purpose of delivering the item to you. The personal data are registered at www.beautybear.dk and are kept for five years after which the information is deleted.

When collecting personal information through our website, we ensure that it is always done by giving your explicit consent so that you are informed about exactly what information is collected and why.

The CEO of the dansk farmaceutisk industry a-s has access to the information that is registered about you. The data manager for www.beautybear.dk is Patrick Capobianco. We do not store customer information encrypted. We do not transmit customer information encrypted. Information provided to www.beautybear.dk is not disclosed or sold to third parties in any way, and we do not collect any personally sensitive information.

As registered with www.beautybear.dk, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. You have these rights in accordance with the Personal Data Act (Persondataloven) and you can contact www.beautybear.dk by e-mail: hello@beautybear.dk

COOKIES

At www.beautybear.dk, cookies are used to optimize the site and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, depending on your browser.

LOG STATISTICS

We use log statistics at www.beautybear.dk which means that a statistics system collects information that can provide a statistical view of how many visitors we have, where they come from and where on the site it is left, etc. The log statistics are only used for the purpose of optimizing www.beautybear.dk.

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